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Returns & Exchanges

RETURNS & EXCHANGES POLICY

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • Footwear should have no scuff marks on its outsole
  • Originals receipts would need to be included

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.

 

Any products purchased from our website (www.vicestyle.com) can be returned or exchanged for a full refund within 30 days of purchase*. Pre-ordered products can be returned or exchanged for a full refund within 14 days of delivery*. The item(s) must be in new condition with all packaging and tags included.

To return or exchange a purchase, email the following information to [email protected] and we will reply promptly with instructions.

– Order #

– Items that you would like to return

Once we receive your item(s) your money will be returned. Please note that it can take up to 10 days to process your return once the item(s) have been received.

*Original shipping costs are not refunded and customers are responsible for return shipping unless the reason for return is warranty defect.